Customer Satisfaction Survey Form
Dear Valued Customer,
D’TRANS PTE LTD operates within the guidelines of a continuous improvement policy, as part of our commitment to an ongoing program of product and development. Please take a few minutes to complete this survey to let us know what you feel being our client.
How long have you been our company’s client?
How would you rate the overall quality of your relationship with D’TRANS, considering all of your experiences with them? Would you say it is..... Excellent Very Good Good Fair Poor
How likely are you to recommend D’TRANS to a friend or relative? Would you say the chances are... Very Likely Not Likely
How would you rate your level of satisfaction with D’TRANS in regards of customer service?
Excellent Very Good Good Fair Poor
How would you rate your level of satisfaction with D’TRANS in regards to price?
Very Costly Costly AverageBelow Average
How would you rate your level of satisfaction with D’TRANS in regards to value? Above Average AverageUnder Average
How do you rate our telephone response to your enquiries? Excellent Very Good Good Fair Poor
How would you rate the representative's ability to help you or to get you to someone who could help you? Would you say… Excellent Very Good Good Fair Poor
How would you rate the representative's overall knowledge of your problem or question? Would you say… Excellent Very Good Good Fair Poor
How would you rate the representative on helpfulness, in other words, a willingness to assist you? Would you say… Excellent Very Good Good Fair Poor
And how would you rate the representative on being courteous? Would you say… Excellent Very Good Good Fair Poor
Any Suggestions on how we can improve our service?
What is the best way to let you know about our special offers? Postal Phone Website Email
Please provide us with your contact information (optional)